Frequently Asked Questions

You’ll receive a tracking number via email or SMS once your order ships. Use it to track your delivery status.

It will be sent to your email. You can also find it in your Pixel8 account under Order Details.

Wait 24 hours for the system to update. If it’s still not working, contact support for help.

Check the tracking number for updates. If delayed, contact support for further assistance.

If your tracking says "Delivered" but you didn’t receive it, check with neighbors or contact support.

Once shipped, we can’t change the address. Ensure your details are correct before confirming your order.

Choose a product, add it to your cart, proceed to checkout, and confirm your payment.

No, but creating one lets you track orders and access order history.

Log in to your account or use the tracking number sent to your email.

Only if it hasn’t been processed. Contact support immediately.

You’ll receive a confirmation email. Once shipped, a tracking number will be sent.

Check your spam folder or contact support to verify your order.

We’ll notify you and offer a replacement, backorder, or refund.

No, but having one helps you track orders and manage your info.

Click “Sign Up,” fill in your details, and confirm via email.

Click “Forgot Password” on the login page and follow the reset link sent to your email.

Log in and go to your profile to edit your details.

Yes, we use strong security measures to protect your data.

Yes, contact support to request account deletion.

Check your login details or reset your password. Contact support if the issue continues.

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, etc.)
• Bank Transfers
• Digital Wallets (e.g., GCash, PayMaya)

Yes, all transactions are processed through secure, encrypted payment gateways.

Not at the moment, but we may offer this soon.

It could be due to incorrect details, insufficient funds, or bank restrictions. Try again or use a different method.

Yes, they’re sent via email after your payment is confirmed.

No, payment methods can’t be changed once the order is placed.

Check your spam folder. If nothing’s there, contact support with your payment proof.

Reach us via email, phone, live chat on the website, or our official social media pages.

Our support team is available from 8:00 am to 5:00 pm, Monday to Saturday (excluding holidays).

We usually respond within a few hours on business days.

Yes, you can visit our office at Brgy. 40, Cruzada, Legazpi, City, Albay for in-person assistance. Please check our operating hours before visiting.

If you receive a damaged or incorrect item, please contact us within [X] days of delivery. Provide a clear photo of the product and order details so we can assist you with a replacement or refund.

We appreciate your feedback! You can submit reviews on our website, send an email, or reach out through social media to share your experience or report any issues.

Yes, we offer live chat support during business hours for quick assistance. If live chat is unavailable, you can leave a message, and we’ll get back to you as soon as possible.

Yes, we use SSL encryption and trusted payment gateways to secure your information during transactions.

Your personal data is stored securely and only used for order processing. We don’t share it without your consent.

No, payment details are processed through third-party providers and are not stored on our servers.

In the event of a breach, we’ll notify affected customers and take necessary actions to protect your information.

Contact customer support to request the removal of your personal data. Note this may affect some features like order history.

We do not sell or share your data, except with trusted partners to process payments and fulfill orders.

Use a strong password, change it regularly, and log out after use, especially on shared devices.

We follow strict privacy standards. Please see our Privacy Policy for more details.